This Application collects some Personal Data from its Users.
By accessing and using this Application, you acknowledge that you have read, understood, and
agreed, without limitation
both of which shall take
governs your use of this
not access and/or use the Application.
We reserve the right in our sole and absolute discretion to modify, amend or vary the following
giving you any prior warning or notice at any time as we deem appropriate by posting the
changes on this Application.
Any modifications, amendments or variations shall be effective immediately upon posting to the
Application. Your access
and usage of the Application following any such modification, amendment or variation
constitutes your affirmative
are therefore advised to
If you do not agree with any of the above, please discontinue your use of this
This Application respects the privacy of all its customers and business partners and treats
(personal data) provided by you as confidential.
as a result of your
access to or use of this Application. If you choose to provide us with personal information,
you consent to the
transfer and storage of such personal information on our servers for as long as we deem it
necessary to fulfil the
purpose for which such personal information was collected, or as required by relevant laws.
Your personal information may be supplied by you or collected from you as a result of your
access to or use of this
Application, stayed as a guest in our property, by itself or through third parties, without
limitation such as IP
address and standard web log information, Usage data, First Name, Last Name, Phone Number,
Country, City, Email
Address, merchandise information (purchase, orders, etc), method of payment (credit card,
cheque or cash) and financial
information such as credit card numbers, expiry dates and authorization codes or bank account
The Personal Data may be freely provided by the User or collected automatically when using this
Application. Any use of
Cookies - or of other tracking tools - by this Application or by the owners of third party
services used by this
Application, unless stated otherwise, serves to identify Users and remember their preferences,
for the sole purpose of
providing the service required by the User.
This Application uses the information gathers strictly for marketing purposes such as
determining travel patterns,
tailoring promotions and working with affiliated partners. Unless you have expressly opted not
to participate when
providing us with your personal information, we may share certain information with our
carefully selected partners or
merchants for marketing purposes.
We will not display or make publicly available, whether through online directories, customer
lists or otherwise, the
personally identifiable information collected. In addition, we will never provide your
information to third parties for their use in marketing their products or services to you
without your consent, except
that we may rent or sell your personal information to third parties as part of the sale of our
entire assets or the
sale of our business as a going concern.
All information gathered is stored in our secured server and all practicable steps have been
taken to ensure that the
information you have provided is protected against unauthorised or accidental access. However,
we cannot be held
responsible for unauthorised or accidental access which is beyond our control.
Failure to provide certain Personal Data may make it impossible for this Application to provide
its services. Users are
responsible for any Personal Data of third parties obtained, published or shared through this
Application and confirm
that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
- RED by Sirocco (whose office is located at Menara M101 Dang Wangi, No. 3 Jalan Kamunting,
50300 Kuala Lumpur) processes
the Data of Users in a proper manner and shall take appropriate security measures to
prevent unauthorized access,
disclosure, modification, or unauthorized destruction of the Data.
- The Data processing is carried out using computers and/or IT enabled tools, following
organizational procedures and
modes strictly related to the purposes indicated. In addition to the RED by Sirocco , in
some cases, the Data may be
accessible to certain types of persons in charge, involved with the operation of the site
marketing, legal, system administration) or external parties (such as third party technical
service providers, mail
carriers, hosting providers, IT companies, communications agencies) appointed, if
necessary, as Data Processors by the
Owner. The updated list of these parties may be requested from the RED by Sirocco at any
- The Data is kept for the time necessary to provide the service requested by the User and
the User can always request
that the RED by Sirocco suspend or remove the data.
- The Data concerning the User is collected to allow the Owner to provide its services, as
well as for the following
purposes: Analytics, Interaction with external social networks and platforms, Access to
third party services' accounts,
Advertising, Contacting the User, displaying content from external platforms, handling
monitoring, registration and authentication and remarketing and behavioural targeting.
Additional information about Data collection and processing Legal
- The User's Personal Data may be used for legal purposes by the RED by Sirocco, in Court or
in the stages leading to
possible legal action arising from improper use of this Application or the related
- The User declares to be aware that the RED by Sirocco may be required to reveal personal
data upon request of public
Additional information about User's Personal Data
provide the User with additional
and contextual information concerning particular services or the collection and processing
of Personal Data upon
System Logs and Maintenance
- For operation and maintenance purposes, this Application and any third-party services may
collect files that record
interaction with this Application (System Logs) or use for this purpose other Personal Data
(such as IP Address).
Information not contained in this policy
- More details concerning the collection or processing of Personal Data may be requested from
the RED by Sirocco at any
time. Please see the contact information at the beginning of this document.
The rights of Users
- Users have the right, at any time, to know whether their Personal Data has been stored and
can consult the RED by
Sirocco to learn about their contents and origin, to verify their accuracy or to ask for
them to be supplemented,
cancelled, updated or corrected, or for their transformation into anonymous format or to
block any data held in
violation of the law, as well as to oppose their treatment for any and all legitimate
reasons. Requests should be sent
to the RED by Sirocco at the contact information set out above.
This Application does not support “Do Not Track” requests.
- To determine whether any of the third-party services it uses honour the “Do Not Track”
requests, please read their
experience. We refer to this
technology as "cookies" throughout this policy, but this is intended to cover all similar
technologies including web
beacons, log files, pixel tags and gifs.
- Cookies are text files containing small amounts of information which are sent to your
computer via your web browser
when you visit our website. Cookies do not harm your computer, tablet or mobile telephone
but allow us to recognise
when you revisit our website and can be used to store information about you, such as how
often your visit us, the
hotels that you viewed and other user preferences. This information is not linked to your
personal details but will
help to ensure that the content you view is more relevant to you and your interests. Some
cookies help us to improve
our website, by giving us insight into how our website is being used and allowing us to
identify and resolve errors.
Other cookies are essential to make our website work. Therefore, our site may not function
fully or at all, if you
disable or block cookies on your computer, tablet or mobile telephone. If you would prefer
not to have cookies enabled,
you can still make a reservation with us by telephone or e-mail.
Types of Cookies That We Use Here:
- The cookies listed below are either session cookies or persistent cookies. Session are
temporary and are deleted as
soon as you close your browser, whereas persistent cookies are stored on your computer
until they expire, or you remove
them. Persistent cookies store your personal preferences, such as your language preferences
on multilingual sites to
make subsequent visits easier. They also remember questions we have asked you previously,
such as a request to complete
an online survey. A persistent cookie will prevent you from being asked to complete the
same survey every time you
visit the website.
Strictly necessary cookies:
- Strictly necessary cookies are essential to enable you to receive a service on a website.
For example, cookies to
operate online shopping baskets, do your internet banking or to comply with the law (eg.
such as to keep your
information safe). We would not be able to operate our website without using "strictly
- Performance cookies are only used to improve how a website works. They collect information
on how visitors use our
website. For example, which pages visitors go to most often, and if you get error messages
from web pages. Performance
cookies do not collect information that identifies you a visitor. All information these
cookies collect is aggregated
and therefore anonymous. They are only used to improve how a website works.
Targeting or advertising cookies:
- We work with third parties who, on our behalf, research the use of our website and
activities on it. In doing so they
may place a cookie on your computer but such cookie will not contain any identifiable
personal information. These
targeting or advertising cookies collect information about your browsing habits in order to
make advertising more
relevant to you and your interests.
- Targeting or advertising cookies are also used to limit the number of times you see an
advert as well as help measure
the effectiveness of an advertising or promotional campaign. The cookies are usually placed
by third party advertising
networks with the website operator's permission. They remember the websites you visit, and
that information is shared
with other parties such as advertisers. Quite often targeting or advertising cookies will
be linked to site
functionality provided by the other organisation.
- If you do not want to receive cookies, you can modify your browser by adjusting its
settings, so that it notifies you
cookies that have already been
- If you wish to enable, restrict or block web browser cookies which are set on your device,
you can do this through the
Help function within your browser settings.
- Alternatively, you may wish to visit www.aboutcookies.org,
which contains comprehensive
information on how to do this
on a wide variety of desktop browsers. However, please note that if you select such
settings you may be unable to
access certain parts of our Application, website or certain content or functionality may
not be available. To opt out
of being tracked by Google Analytics across all websites visit Google
Analytics Opt-out Browser Add-on.
- If you would like to opt out of other third-party cookies relating to behavioural
advertising, please go to
www.youronlinechoices.eu (selected countries
Opting out does not mean you will no
longer receive online
advertising; it merely means that the company or companies from which you opted out will no
advertisements tailored to your web preferences and usage patterns.
- Please note that we are not responsible for the content of external websites.
- If you take the opportunity to 'share' content with friends through social networks such as
Facebook and Twitter, you
may be sent cookies from these websites. We do not control the settings of these cookies,
so we suggest that you check
the third-party websites for more information about their cookies and how to manage them.
PERSONAL DATA NOTICE AND CONSENT FOR HOTEL AND CLUB
The personal data you have provided, including without limitation the information provided
in the Hotel Registration Card, online reservation page, website enquiry feedback, Guest
Comment Form, Membership Application Form, Function Confirmation Agreement and/or any
further updates provided to us, Sirocco Hospitality Group Sdn Bhd (“Sirocco”) and its
subsidiaries, associates, affiliates and/or members within the Sirocco group of companies,
(collectively referred to as “us”, “our” or “we” in this Personal Data Notice) by you or
provided by you to our sales and marketing agents, online booking engines, travel agents,
tour operators as well as hotel, club and property operator and/or manager in relation to
your personal data (“Personal Data”) will be processed for the purpose of facilitating and
administering your reservation and/or stay with us, maintaining records of your stay with us,
facilitating and administering your club membership, maintaining our club membership records,
collecting outstanding payments, providing you with our services, receiving feedback and/or
conducting surveys on our services and/or to tell you about our new services or promotions
which may be of interest to you and/or such other purposes referred to in our Personal Data
Protection Policy (collectively, “Purpose”).
We also wish to inform you that your Personal Data may be disclosed to third parties if
required to do so by law or in good faith, such as to our subsidiaries, associates,
affiliates and/or members within Sirocco Group of Companies and/or our service providers
and such other classes of third parties referred to in our Personal Data Protection Policy,
which may be located within or outside Malaysia, for reasons relating to the Purpose.
Company Name : Sirocco Hospitality Group Sdn. Bhd.
Any inquiries or complaints with respect to your Personal Data should also be channelled to us
in this manner.
Please note that it will be necessary for us to process your Personal Data for the Purpose,
without which we will not be able to carry out the Purpose.
You represent and warrant that the consent of third parties (e.g. spouse, children, partner,
travel companion, emergency contact person and/or authorised representatives) whose personal
data you have provided and disclosed to us have been sufficiently obtained to allow us to
process the same in relation to the Purpose.
We trust that you will consent and agree to the terms above with respect to the processing of
your Personal Data by us. If we do not receive any response from you on the above, we shall
assume that you are agreeable to the same.